FAQS

RACE 

ENTRY

CHANGES AND WITHDRAWALS

ROUTE
QUESTIONS

TIMING
QUESTIONS 

BIKE 
QUESTIONS  

GENERAL 
QUESTIONS

VOLUNTEER 

INFO

RESIDENT
QUESTIONS

 
 

RACE ENTRY

What are the age restrictions for competing?

The event is open to individuals between ages 18 and 80.

Can I race with a friend?

Yes. When you register for entry you and your friend will need to enter the same predicted finish time as well as the same codeword. This information will allow us to group you together on the day. Please note your codeword should be unique and original. If you have not added a codeword you can do so by logging into your account by clicking here.

Is there a cancellation/waiting list?

Please note that we don’t operate a reserve/cancellation list as we already take into account the usual drop-out rate prior to the event.

Why do I have to register on Friday or Saturday?

Registration is an important process for all mass participation events. It confirms that the same person who entered online is the person participating and that they have their event numbers and timing chip for the event and has the latest information of route conditions and regulations. It would be both impractical for event organisers and participants to register 5,250 participants on Sunday morning before 06:30.

How do I know if I have been accepted into the race?

Please note that only when you have received a confirmation email from us and have been charged the entry fee can you be sure you have entered the event. Please ensure that you provide us with the correct spelling of your email address upon your application and add no-reply@etapecaledonia.co.uk' and 'info@etapecaledoania.co.uk' to your address book. Learn how.

Can I turn up on the day and ride the route?

The event is restricted to those who have entered the event in advance and we do not accept entry on the day. Roads are officially closed and prohibit all vehicular traffic including cyclists not participating in the Etape Caledonia and bearing race accreditation. The route is marshalled and cyclists without official race accreditation will be refused entry on to the route.

CHANGES & WITHDRAWALS

How can I change my entry or edit my details?

You can amend your basic information, like address and email, by logging in to your Active account. To access this you can click here or alternatively you can save the link, , and access it at your leisure.

For all other queries on your entry please call us on 0208 233 5900 or email info@etapecaledonia.co.uk

I need to withdraw from the event. Can I get a refund?

If you're withdrawing from the event 120 days or more before the race we can defer your place to the following year without incurring any charges. Please view the Terms and Conditions for any withdrawals than fall outside of this. Please note we are only able to accept refund requests if you're withdrawing within 14 days of completing your original application. Additionally, places are non-transferrable at any point in the lead up to the event. In order to cancel your entry, please email us on info@etapecaledonia.co.uk with the word 'Withdrawal' in the subject line.

Can I give my space to a friend?

No, entries are non-transferable. Racing under someone else's race number is against the rules and will lead to disqualification.

What time does the race start?

The race will start at 06:30am.
Your wave allocation, specific start time and race number is now available to view - click here
.

RIDE QUESTIONS

How will the starts be organised?

The first wave will set off at approximately 6.30am. You will be asked to select your seeding time request upon application, please pick an appropriate and accurate time frame. The earlier starts will be reserved for entrants who can demonstrate their cycling ability through results in a select number of cycle events. Any competitor who has not participated in cycling events before will be placed in a general category.

How do I find my wave time?

Your wave allocation, specific start time and race number is now available to view - click here.

Do I need to bring anything with me on race day?

You will need to make sure that you bring your bike, helmet, race numbers (which will need to be collected on Registration Day) and as the weather in Pitlochry and the surrounding area is very interchangeable we strongly recommend that you check the weather forecast and bring the appropriate clothing. Along with this be sure to bring energy supplies and food to get you through the course. Our nutrition partner Etixx will be in attendance at the event village throughout registration where you can pick up additional energy and hydration supplies at discounted rates. You may also find it useful to bring something to attach your race numbers with, for example safety pins or a race belt.

Why is there a cut off time?

In order to secure the support of local residents and businesses, we must ensure that roads are re-opened at pre-agreed times.

An average of 13mph is the slowest possible speed cyclists can travel at to be within this road re-opening schedule. It is felt that this is a reasonable period to allow cyclists to complete the course.

After the cut off time cyclists will be allowed to continue on the route but will have to obey normal traffic regulations and negotiate the traffic that will then be on the road. Participants who choose to continue will be outside of the event support infrastructure.

A sweep vehicle will be available to collect participants who choose not to complete the full course.

What happens if I feel unwell whilst cycling?

See your GP if you have a problem that makes it a risk to take part in the cycle event.

If you have any known medical condition (such as diabetes, asthma, allergy to penicillin, etc) inform us prior to the event by entering it in the box provided on the online application.

In addition, please write all medical details on the back of your event number and put a small indelible red cross on the front of your number.

Whether you have a medical condition or not, if you feel unwell on the event day - don't take part.

If you have flu, a feverish cold or a tummy bug, do not train until you have fully recovered. Then start gently and build up gradually.

Do not attempt to catch up on lost mileage after illness or injury - this may cause further damage or illness.

Can I listen to my iPod?

No. Please note that listening to portable music players on route is not permitted for participants’ safety reasons.

What do I do with my timing chip?

In order for us to record your race time correctly you will need to attach it to the front wheel of your bike for the duration of the event. Timing chips will then be collected at finish line by event marshals. Visit Help Desk in event village for assistance or to see diagrams of where to put your race chip.

How will I know my finishing time?

All results will be available in the ‘Post Event’ section of the Competitor Zone after the event. Additionally, if you have provided us with your mobile number upon your application, you will also receive a text message with your result.

ROUTE QUESTIONS

Where does the event start/finish?

Pitlochry in Highland Perthshire will host the start and finish of the event. The route will take in Lochs Tummel and Rannoch in the areas of Atholl and Breadalbane.

Visit our Route Section to find out more information.

Will there be water/food on the course?

There will be water and feed stations available throughout the course. Energy products and bananas will be available at feed stations, along with a limited supply of high-energy snacks. There will also be food and drink provided at the finish. Riders are expected to bring their own for the start.

TIMING QUESTIONS

What do I do with my timing chip?

In order for us to record your race time correctly you will need to attach it to the front wheel of your bike for the duration of the event. Timing chips will then be collected at finish line by event marshals. Visit Help Desk in event village for assistance or to see diagrams of where to put your race chip.

How will I know my finishing time?

All results will be posted on our website after the event. Additionally, if you have provided us with your mobile number upon your application, you will also receive a text message with your result.

BIKE QUESTIONS

What sort of bike can I use?

Bikes which are not of standard design must be approved by the organisers before the event. The organisers reserve the right to withdraw a participant from the event if their bike is considered, in the organiser’s opinion, to represent a danger to the cyclist or other participants. Please note that fixed wheel bikes (bikes that use the pedals as a brake) are not permitted.

What handlebars can I have on my bike?

You are not permitted to have unconventional handlebars including triathlon bars, aero bars, clip-ons, prayer bars, Spinaci bars and cow bars. However, MTB bar ends are permitted on mountain bikes.

GENERAL QUESTIONS

Do I have to wear a helmet?

An approved bike safety helmet must be worn by all participants at all times whilst cycling in the event. Your helmet must comply with the various accepted standards such as ANSI Z90.4, SNELL B90, EN 1078 or equivalent national standard. NOTE: the British Kite Mark is not sufficient.

 

Where is the event to be held?

Pitlochry in Highland Perthshire will host the start and finish of the event. The route will take in Lochs Tummel and Rannoch in the areas of Atholl and Breadalbane. 

Is there an official meeting point?

No, however it is advisable to agree on one with your family/friends before the event.

How much of the entry fee goes to Marie Curie?

Entry fees enable the Etape Caledonia to take place and pay for all the administrative and operational costs necessary to stage the event. None of the general entry fee goes directly to Marie Curie. We reserve a significant number of entries for Marie Curie charity riders, which in turn give riders a platform to raise funds for the charity. This is common practise with charities across Mass Participation events and we are proud to say that we are in the fifth year of our relationship with Marie Curie, during which they have raised over £1.3million directly as a result of Etape Caledonia. We congratulate Marie Curie, along with all the riders who have participated in the Etape Caledonia on their behalf, on this incredible achievement.

When will I receive my race pack?

All participants are required to collect their Race Packs from the Event Village in the centre of Pitlochry, which will be signposted clearly prior to the event. Collection times are as follows:

Friday 6th May: 18:00 - 21:00

Saturday 7th May: 09:00 - 18:00

Please bring a valid photo ID with you or a signed photocopy and a letter of authorisation if you are collecting it on someone else’s behalf.

Is there parking available?

Car parking is available at Pitlochry Recreation Ground on Ferry Road on Saturday and Sunday. For the event day on Sunday 8th May the car parking will be open from 04:30 – 18:00 and vehicles are charged a £5.00 parking fee. This can be purchase about two months out from the event through your online account. This can be accessed by clicking here.

Please note that parking is available on a first come, first served basis. As it is extremely popular we urge you to book in advance to avoid disappointment. If you do choose to pay on the day, please make sure you have the correct change to do so. We highly advise you arrive as early as possible to avoid queuing.

Road closures and parking suspensions occur in Pitlochry and surrounding areas as a result of the event taking place. If participants intend to drive to the event they must park in the event car park, clearly signposted when you arrive in Pitlochry.

Is there accommodation near the event?

Please visit our Accommodation section for links to local hotels and suppliers.

I am not receiving e-newsletters and email communication?

There may be several reasons for this. Firstly, please ensure that you are entered correctly into the event by following the instructions outlined above. Secondly, emails often get directed straight into junk/spam folders or get rejected by email servers altogether. Please ensure that you check those filters and additionally add 'no-reply@etapecaledonia.co.uk' and 'info@etapecaledoania.co.uk' to your safe senders list - learn how.

How do I buy a photograph of me crossing the finish line?

Marathon Photos are our official photographer for the event. Please go to http://www.marathon-photos.com to retrieve your photos and further information.

Who do I contact for lost property?

Please visit the Help Desk on the day of the event. Alternatively, you can call us on 0208 233 5900 between 12pm - 2pm Monday to Thursday or email us at info@etapecaledonia.co.uk with a detailed description of your lost item(s).

When will my merchandise arrive?

Please note that we will commence dispatching all merchandise around the beginning of April. For all merchandise enquiries please contact our official merchandise sponsor Endura on 01506 497749.

Will I receive anything before the event?

You will receive a number of e-newsletters and regular updates in the lead up to the event. Your Race Packs will be available for collection at Race Registration before the event.

Where can I chuck my rubbish?

There will be clearly signed ‘Litter Zones’ at a number of locations around the route where cyclists can dispose of any rubbish while on the move. Those seen littering outside of these zones will have their timing chip removed and will be disqualified from the event.

VOLUNTEER INFO

Why should I volunteer?

If you would like to volunteer then please email volunteers@challengerworld.com.The event would not exist without the support of volunteers. The volunteer roles are vital for an event of this stature and you will make an enormous difference to the competitor and spectator event experience. Volunteering is a great way to have fun, make friends and gain experience of large scale events. Volunteering for the event can also give you the opportunity to test out potential career choices.

Equally, if you know of others who can join you then please ask them to get them to email volunteers@challengerworld.com.

What will I be doing?

Roles are varied and you could be directing athletes, helping at the start/finish, providing information for spectators or handing out the all-important medals! At the end of the event you will leave having worked as part of a team of one on of the UKs most prestigious events.

RESIDENT & ROAD CLOSURE INFO

How will the road be closed?

The Marie Curie Etape Caledonia is going to close all access roads onto the route in advance of the first cyclists, using cones, barriers and traffic management personnel, supplemented by motor cycle marshals and will comply with current legislation regarding cycling on the highway. This will create a traffic free environment for the entire event, subject to participants being able to maintain the minimum average speed of 13mph. This is NOT what is called a rolling road closure where motorcycles travel ahead of the event and stop traffic that is already on the route for a short period of time to allow participants past. Given the length of the closure this would be impractical and inconvenient for road users. If you are a local resident with further queries relating to specific closures, please contact our Customer Services team on info@etapecaledonia.co.uk.

Which roads will be closed during the event?

If you are a local resident with further queries relating to specific closures, please contact our Customer Service team on info@etapecaledonia.co.uk.


Click on the map image to view our Road Closure Map.